Crisp
Manage customer chat through a shared inbox.
What is Crisp?
Crisp brings website chat and customer conversations into a shared inbox, with broader support and automation features across its paid plans. It is useful for a small business that wants an approachable entry point into organized support. Start by defining coverage, routing, and ownership so that a visible chat widget does not promise a response the team cannot reliably provide.
What you can do with it
The strengths and the tradeoffs
Where it helps
- Free tier supports a basic shared support workflow
- Combines a website entry point with team conversation handling
What to consider
- Free tier does not include AI credits
- Advanced automation and support features require plan review
Where it fits in your workflow
Before you decide
Install a test widget and walk through an inquiry from arrival to resolution. Check assignment, notifications, and the offline experience. Compare included seats and AI allowances with your staffing model, then decide whether automation is needed for the questions you actually receive.
Plans and buying considerations
Free shared inbox + paid workspace plans. An ongoing free plan is listed in the official sources. Check its limits before using it for a production workflow.
Check the billing period, usage allowance, team access and export options against your own requirements. Install a test widget and walk through an inquiry from arrival to resolution. Check assignment, notifications, and the offline experience. Compare included seats and AI allowances with your staffing model, then decide whether automation is needed for the questions you actually receive.
See current plansQuestions before you choose
Who is Crisp best for?
Small businesses organizing website chat and support conversations. Install a test widget and walk through an inquiry from arrival to resolution. Check assignment, notifications, and the offline experience. Compare included seats and AI allowances with your staffing model, then decide whether automation is needed for the questions you actually receive.
Is there a free plan?
The official sources list a free plan. Its usage limits and included features may change; confirm them on the vendor’s current plans page.
Is this a hands-on test?
This is an editorial assessment of published product information. We have not claimed hands-on benchmark scores or independently verified the vendor’s performance claims.
Sources and editorial notes
Checked November 5, 2026. This guide uses official product documentation. Recommendations are editorial judgments about fit; they are not performance guarantees.